in every area.  From the complete packing list to the on ground

personnel in Botswana and Capetown, our trip was flawless.  We

commented frequently that we couldn't imagine traveling without the

expert arrangements made by Mark and his staff.  For example, the

border crossing from Zambia to Botswana was particularly complex  ,

involving three passport offices, three different drivers, a river and

two airports.  The transition went off without a hitch. And the

accommodations and personnel arrangements were outstanding.  But what

blew me away was the follow up by Lynnette Talge who worked with United

airlines, after the fact, to register our mileage. That was way beyond

the call of duty and much appreciated!